This Privacy Policy explains how Stitch Craft handles personal data in connection with tailoring, garment remodelling, upcycling, bookings, and related website use. It applies to visitors, customers, and people who contact us about a project.
We may collect identifiers and contact details, project details about garments and requested alterations, measurements, fit preferences, photos or notes you choose to provide, booking and payment records, communication content, and basic website or device information used for security and service operation.
We receive data from project inquiries, consultation messages, workshop visits, booking channels, and payment or collection transactions. We may also generate internal records from assessment, approval, fitting, and collection steps, and obtain limited technical data from website use and cookie activity.
We may use essential cookies for site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookie data is not used to identify you unless it is combined with information you provide to us.
You may manage cookies through your browser controls and, where available, site settings. Essential cookies may still be used to keep the site secure and to support basic functions such as form submission and session handling.
Use the contact details below for questions about this policy or your personal data.
Subject to legal limits, you may request access to your data, correction of inaccurate information, deletion of certain records, or objection to some processing. You may also ask about how we use or share your information and whether a request can be reviewed further.
To help us process a rights request, please provide enough detail to identify the relevant record and the action you want us to take. We may decline or limit a request where the law allows, such as when we must keep records for accounting, dispute handling, or compliance purposes.
We retain personal data for the period needed to manage inquiries, complete projects, handle payments, maintain business records, and meet legal or operational requirements. When data is no longer needed, we delete it or keep it in a limited form where law or legitimate business needs require retention.
The updated version will apply from its stated effective date. Where changes are material, we will take reasonable steps to make the update visible on the website or through another appropriate notice method.
We use personal data to respond to inquiries, assess garments and materials, prepare consultations and quotes, manage approvals and project progress, arrange fittings and collection, process payments, maintain records, operate and secure the website, and meet legal or accounting obligations.
We may share personal data with payment processors, communication tools, website hosting or technical support providers, and other operational partners that help us run the business. These parties are expected to use the data only for the services they provide to us and to handle it with appropriate confidentiality safeguards.
We may disclose personal data when necessary to comply with law, respond to lawful requests, enforce our terms, protect our operations, or address fraud, security, or safety concerns. We may also share information in connection with a business reorganization if permitted by law.
